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Enquiry and  Booking

 

PAYMENT

ONLINE PAYMENT GETAWAY BY NETBUILDER

• Signature is required for payment through internet .
• Once customer are confirmed the make the payment,we will send the link via email .
• Full payment or deposit is applied for guarantee of reservation
• Additional charge 3.1% per transaction as service charge for the payment by credit card
• This is auto-debit transactions and advance payment wiil be proceed through our bank accodingly,we will forward to you a confirmation of Invoice once the transactions has been approved.
• We Only accept Visa and Mastercard.

PAYMENT VIA OUR LOCAL ACCOUNT BANKERS

Bank	HSBC Bank Malaysia Berhad
Account Name	De Penarik Beach Travel and Tour Sdn Bhd
Account Number	032040610021
HSBC Swift Code	HBMBMYKL

Bank	Maybank Berhad
Account Name	De Penarik Beach Travel and Tour
Account Number	513041808812
Maybank Swift Code	MBBEMYKL

Bank	Maybank2u.com.my
Account Name	Wan Jaafree Bin Wan Abd Hamid
Account Number	513014026681

Bank	CIMB
Account Name	De Penarik Beach Travel and Tour
Account Number	13120000282050
Maybank Swift Code	CIBBMYKL

Bank	CIMBclick.com.my
Account Name	Wan Jaafree Bin Wan Abd Hamid
Account Number	13110000071107

 

TERMS AND CONDITION

Reservation is subject to availability and confirmation on first-come first-served basis.

• We, the travel agent operators reserve the rights to alter any itinerary, substitute a vehicle or cancel a tour due to unforeseen operational condition.
• We, the travel agent operators accept no liability for losses incurred due to failure to connect with other services management and cannot be held liable for loss of baggage or personal items, illness, injury or death resulting from activities in which are beyond our control.
• Dive/Snorkeling sites are to be decided by the travel agent. The resort management and its operators reserve the rights to alter the itinerary, substitute a vehicle or cancel a tour due to unforeseen operational conditions.
• Any unutilized meals, snorkeling trips, accommodation and boat transfers are not refundable.
• Activities are subject to weather and sea condition of the day.
• Lost of equipment will be charged accordingly at market price.
• Rates include taxes and are subject to changes without prior notice.

• .: Terms:.
  a) Full Payment 100%  required after 7 days to confirm the booking or 50% deposit are require to confirm the booking.Remain balance must pay at least  1 month  before  traveling date or the balance also can  pay at our office .
• b)Failing receive any payment,the management reserves the right to release your booking.
• c) Confirmation cut-off date - Normally De Penarik Beach Travel & Tour Sdn Bhd give to our customer the fit date when we send our confirmation details. Booking will be automatically cancelled if we do not receive your  payment or deposit before the agreed date.
• .: Other Conditions:.
  Refunds
  There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other service provided not utilized. Some cancellations also will reconsider refund if the resort or chalet operators can be negotiable or not. Any cancellations booking more then 1 month, full refund 100% and some service charges from local bankers will applied for the transaction are minimum RM100. Customer will get the refund  within 10 working days.
• Liability
  The Company shall be exempted from liability for loss, injury or damage to property or personal accident, delays irregularities or the occurrence beyond our control.  Cancellation Charge:14 days to departure (50% of tour cost) 13 day or less to departure (70% of tour cost) after departure (100% of tour cost).
• Possible Changes
  It is possible that due to inclement weather or any other unforeseen circumstances or routings could be changed. The company will substitute arrangements of the similar standard, should it occur. However no refunds will be available.
• Advance Booking

Some of customer  have made advance booking by next year, therefore some resort or chalet still don`t have  new    room price. Normally by December or January ,they will release new room price. Any change of price, will subject to change with notice.

 

 

BOAT SCHEDULE FOR PERHENTIAN ISLAND

Kuala Besut Jetty  to  Perhentian Island
10.00am	2.00pm	5.00pm

 

Perhentian Island to Kuala Besut Jetty
8.00am	12.00pm	4.00pm

 

• If customer reach early to Kuala Besut jetty,Our staff will arrange the boat as the earliest but its subject to availability of boat.
• If customer are late to reach Kuala Besut jetty, they need to call us within 24 hour with notice before departure .We are not responsible for  customer who miss the last boat.
• Its much convenient for us to arrange the boat, if customer can notify  to us ,what time they can reach at Kuala Besut  jetty.
• Please call us or send the email ,if you have any problem before 1 weeks of arrival dates.
• The ticket are valid for PERHENTIAN BESAR ISLAND and PERHENTIAN KECIL ISLAND . Please acknowledge to our staff before departure or receptionist of Chalet or Resort by 1 Day before to arrange the return boat to KUALA BESUT JETTY. Any failure under this circumstance , our Company shall not refund back the money and not responsible.

BOAT SCHEDULE FOR REDANG ISLAND

Departure from Merang Jetty

Departure from Redang Island

• Please be at Merang Jetty at least 1 hour before departure.
• Any late or failure to be at Jetty  ,the resort will not refund the money.